Shipping Policy

Last updated: 24 August 2026

At Jardin de Chloé, we take care to ensure your outdoor furniture reaches you safely and in excellent condition. This Shipping Policy explains how orders are processed and delivered within Australia.

Shipping Destinations

We currently deliver to eligible residential and commercial addresses within Australia.

Delivery availability may vary for regional, remote and offshore locations. If we are unable to deliver to your address, we will contact you before dispatch to discuss available options.

We do not currently ship internationally.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Your delivery address

• The size and weight of your order

• The number of items ordered

• Any special handling requirements

Some regional or remote locations may require an additional delivery fee. If an additional charge applies after your order has been placed, we will contact you for approval before dispatch.

Order Processing

In-stock orders are generally prepared for dispatch within 2–5 business days after payment has been confirmed.

Orders are not processed or dispatched on weekends or Australian public holidays. During sales, promotional periods and holiday seasons, additional processing time may be required.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where available.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Metropolitan areas: approximately 3–10 business days

• Regional areas: approximately 5–15 business days

• Remote areas: delivery times will be confirmed separately

These timeframes are estimates only and may vary depending on your location, product availability, courier capacity, weather conditions and other circumstances outside our reasonable control.

Pre-Order and Backorder Items

Estimated dispatch or arrival dates for pre-order and backorder products will be shown on the relevant product page or communicated after purchase.

These dates are estimates and may change due to manufacturing, customs, freight or supply-chain delays. If there is a significant change to the expected delivery date, we will contact you with an update.

If an order contains both in-stock and pre-order items, the products may be delivered separately or held until the complete order is available. We will advise you if this applies.

Furniture and Bulky-Item Delivery

Large furniture orders may be delivered by a specialist freight carrier. The carrier may contact you by phone, SMS or email to arrange a suitable delivery date or provide delivery updates.

Unless otherwise confirmed, standard delivery is generally made to a safe and accessible ground-floor location at the delivery address. Delivery may not include:

• Carrying products upstairs or through narrow access points

• Placement inside the home

• Product assembly

• Packaging removal

• Crane, hoist or other specialist access equipment

Please ensure that doorways, lifts, staircases, hallways and access paths are suitable for the dimensions of your furniture before ordering.

Any additional services must be agreed upon before delivery and may incur an extra charge.

Delivery Access

Customers are responsible for providing accurate delivery information and ensuring the property is safe and reasonably accessible.

Please let us know before dispatch if your address has:

• Restricted vehicle access

• Stairs, narrow entrances or small lifts

• Gated or secured entry

• Steep driveways

• Limited parking

• Any other delivery restrictions

Additional charges resulting from undisclosed access restrictions may be payable by the customer.

Receiving Your Order

Someone must be available to accept and inspect bulky-item deliveries unless authority to leave has been approved.

Before signing for your delivery, please check the packaging and products for visible damage. If damage is present:

1. Note the damage on the delivery receipt where possible.

2. Take clear photographs of the packaging and affected product.

3. Contact us through our website as soon as possible.

Please keep the original packaging until the issue has been assessed.

Signing a delivery receipt without noting visible damage may affect our ability to submit a claim with the carrier. This does not limit any rights you may have under the Australian Consumer Law.

Authority to Leave

If you request or approve authority to leave, the order may be left at the nominated address without a signature.

Once the courier has recorded the order as delivered to the approved location, Jardin de Chloé will not be responsible for loss, theft or damage occurring after delivery, except where required by law.

Authority to leave may not be available for all orders.

Missed Deliveries

If no one is available to receive a scheduled delivery, the carrier may return the order to its depot or arrange another delivery attempt.

Redelivery and storage fees may apply. These charges may be payable by the customer when the missed delivery resulted from no one being available at the agreed time or from incorrect delivery information.

Incorrect Delivery Information

Please check your delivery address, email address and telephone number carefully before placing your order.

If you need to update your delivery information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Any additional carrier charges caused by an incorrect or incomplete address may be payable by the customer.

Delayed or Lost Deliveries

Occasionally, deliveries may be delayed by severe weather, transport disruptions, carrier delays, customs processing or other events outside our reasonable control.

If your tracking information has not updated or your order has not arrived within the estimated timeframe, please contact us through the website. We will work with the carrier to investigate.

Please do not arrange for a replacement product or third-party collection without our written approval.

Changes and Cancellations

If you need to change or cancel an order, please contact us immediately.

We will try to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or been dispatched. Delivery, return or restocking costs may apply where permitted by law and under our Return and Refund Policy.

Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Contact Us

If you have questions about delivery or need an update about an existing order, please contact our customer service team through the Contact Us page on our website.

Please include your full name and order number so we can assist you promptly.